Sales & Account Manager for Baltics & Ukraine

Tasks

• Cultivate and strengthen relationships with existing travel agents and tour operators in the Baltics and Ukraine, ensuring their satisfaction and loyalty
• Identify and develop opportunities for upselling additional services and products
• Proactively engage with accounts to understand their evolving needs and provide solutions, ensuring they maximize the value from Hotelston
• Manage client portfolios through consistent communication, performance reviews, and strategic planning calls
• Provide customer relationship management, ensuring timely and effective resolution of any client inquiries or issues
• Monitor market trends and competitor activity

Requirements

• Experience in account management or sales, client success, or a similar B2B relationship-focused role
• Fluency in English (mandatory) and Russian or Ukrainian  to effectively communicate with clients in the region
• Excellent communication, negotiation, and interpersonal skills
• Strong organizational and time management abilities, with proficiency in CRM tools
• A problem-solver attitude and ability to address client needs effectively
• Good computer skills

Advantages

• Experience in the travel or tourism industry
• Background in international B2B client management
• Additional language skills (Lithuanian, Latvian, Estonian, etc)

We Offer

• Competitive Salary: base salary + performance-based bonuses
• Exclusive Holiday Perks: enjoy superior offers for your holidays
• Professional Development: we invest in your growth with continuous learning opportunities
• Dynamic Team: join a friendly and supportive team of professionals
• Exclusive Location: work in a modern, pet-friendly office in the heart of Vilnius
• Work from Home: 2 days per week or more
• Convenient Parking: guaranteed free parking near the office
• Relaxed Atmosphere: unwind in our rest zone with foosball, free snacks, fruits, coffee, and even free beer!

Salary

• 1800 - 2500 EUR per month gross